If you need to report a transaction. Taking proactive steps can reduce the risk of encountering fraudulent transactions, ensuring your business remains secure.
Open your Kuda Business app
On your dashboard, find and tap the transaction in question
Tap "Report this transaction"
Tell us what went wrong with the transaction by choosing from the options.
Give us Additional Information on the transaction and tap Next.
We'll raise a dispute, and our resolution team will reach out to you.
Report an Unauthorized Transaction?
To Report an Unauthorized Transaction; Ensure you have supporting documentation, such as communication records or transaction proofs, to assist in the resolution process.
Open your Kuda Business App.
On your dashboard, tap the transaction you want to report.
Tap the Report Transaction button and select Unauthorized Transaction as the reason for reporting the transaction.
Give us Additional Information on the transaction and tap Next.
We'll raise a dispute, and our resolution team will reach out to you.
Report a Transfer to a Wrong Account
To report a transfer sent to the wrong account;
Open your Kuda Business App.
On your dashboard, tap the transaction you want to report.
Tap the Report Transaction button and select I Sent Money to the Wrong Account as the reason for reporting the transaction.
Select the Correct Bank you want to send money to
Submit the Correct Account Number you wanted to send money to
Give us Additional Information on the transaction and tap Next.
We'll raise a dispute, and our resolution team will reach out to you.
Check the Status of a Reported Transaction
To check the status of a raised dispute;
Open your Kuda Business App.
Go to the More page and tap Get Help.
On the Get Help page, tap the Dispute History button to see a list of the disputes you’ve created, along with their statuses.
When a dispute is resolved, it will be updated on this dispute history page.
We prioritize transaction reports and aim to respond within one business day. For complex fraud cases or additional support, you can contact our fraud team directly at [email protected].
Remember, our support team is here to help your business succeed. Don't hesitate to reach out if you need help with your Kuda Business account!
Fraud Prevention Best Practices
Taking proactive measures can help protect your account from fraudulent transactions. Here are some steps you can implement:
Maintain Accurate Records: Keep detailed documentation of all incoming transfers, including sender details and the purpose of the payment.
Verify Transactions: For large incoming transfers, set up a verification process to confirm the legitimacy of the sender and transaction purpose before taking any action.
Stay Alert: Be vigilant and identify any unusual patterns or activities. Double-check the identity of senders, especially when dealing with unfamiliar entities.
Contact Kuda Business: If you suspect fraudulent activity, notify Kuda immediately. Their fraud team can escalate the matter for further investigation.