Why is my Kuda Business account not activated?
Introduction
Activation of a Kuda Business account may sometimes experience delays due to pending verification processes or incomplete submissions. Below, we outline reasons your account may not be activated yet and the steps needed to resolve the issue effectively.
Prerequisites for Account Activation
Successfully activating your Kuda Business account requires the following:
Submission of essential business documentation, including your Corporate Affairs Commission (CAC) information. Ensure details are accurate and complete.
Invitation and acceptance by the designated business owner or admin. The admin must log into their account and complete the submission process.
Verification of vital information such as Bank Verification Number (BVN).
Common Verification Steps
The Kuda Business account activation process generally involves the following actions:
Initial Submission: - Complete your account application with all required information and documents.
Verification and Approval Process: - Account applications undergo a second-level approval process. This ensures all information is accurate and compliant. - Kuda will notify you directly if additional documents or steps are required.
Approval Confirmation: - Once all necessary checks are complete and everything is verified, your account will be activated automatically, unless specific issues arise.
Common Causes of Delays
Some reasons for delays in activation may include:
Incomplete or incorrect submission of the required documents.
The business owner or admin has not accepted their invite or submitted their portion of the documentation.
Pending second-level review, a standard part of the verification process for Kuda Business accounts.
What to Do If Your Account Is Still Not Activated
If your Kuda Business account remains pending:
Double-Check Submissions: - Review the documents submitted and verify if all are completed accurately. - Ensure your admin has accepted their invite and completed any outstanding tasks.
Wait for Notifications: - If the application is logged for second-level approval, no action is required unless notified. - Kuda will inform you if additional actions or document uploads are necessary.
Contact Support: - If significant time has passed without an update, reach out to Kuda’s support team for further assistance.
Conclusion
Account activation delays are usually due to verification processes or missing submissions. Ensure all prerequisites are fulfilled, and no action is required unless explicitly informed. For further help, Kuda’s support team is available to assist.