We know it can be confusing and frustrating when a bank transfer you've made or received suddenly gets reversed. Let's break down why this happens and what it means for you.
What is a transaction reversal?
A transaction reversal is when a bank transfer is undone, and the money is returned to the sender's account. It's like the transfer never happened.
Why do reversals happen?
There are a few reasons why a transfer might be reversed:
Technical hiccups: Sometimes, there are glitches in the banking system. If we can't confirm that your transfer was successful, we'll reverse it to keep your money safe.
Timeout issues: Banks have a short window to complete transfers. If it takes too long (usually more than 20 seconds), the transfer is automatically reversed.
Account problems: If there's an issue with the recipient's account (like it being closed or frozen), the transfer will be reversed.
Suspected fraud: If a transfer looks suspicious, it might be reversed while it's investigated.
Mistakes: If you or someone else reports a transfer made by mistake, it might be reversed (though this process is a bit more complicated).
What happens when a transfer is reversed?
When a transfer is reversed:
The money goes back to the sender's account.
We'll send you a notification explaining what happened.
You might see two transactions in your account history: the original transfer and the reversal.
Remember, reversals are there to protect you and your money. They're just one of the ways we keep your banking safe and sound.