Having Trouble Taking a Selfie?
When you're opening a Kuda account, we ask for a quick selfie to help confirm your identity. This is part of our safety checks to make sure your account is secure and stays yours.
But sometimes, tech gets in the way. If your selfie isn’t going through, try these quick fixes:
Find good lighting: Natural light or a well-lit room works best. Avoid backlight or shadows.
Frame your face: Make sure your full face is centered in the shot, and there’s no one else in the frame.
Check your connection: A poor internet connection can interrupt the upload, so ensure you’re connected to a stable Wi-Fi or data network.
Use the latest version of the app: Outdated versions can cause bugs. Update the Kuda app via your app store if needed.
Still not working? We’ve got your back. Please reach out via the Intercom chat in the app and include the following:
Your phone model
Any error messages you received
A short screen recording showing what happens when you try to take the selfie
We’ll take it from there and help you sort it out quickly.
BVN and CAC Details Not Matching?
When setting up a Kuda Business account, we’ll need to verify your identity using both your BVN (Bank Verification Number) and your CAC (Corporate Affairs Commission) registration number. These two details help us confirm you truly own the business you're registering.
Here’s where things can get a bit tricky:
Name order mismatch: Sometimes your name may be listed differently on your BVN and CAC documents (e.g., “John Doe” vs “Cynthia John Doe”).
Missing data: In a few cases, we might not be able to fetch your details from CAC or BVN, which can pause the process.
If you run into a mismatch error or any related issue, here's what we’ll need to look into it:
A screen recording of the error message you’re seeing
A short note explaining what’s happening
Your CAC number
Your BVN
Your complete CAC Status Report showing the list of individuals connected to the business. Do make sure to send the complete document.
Please share the details with us in the app and we’ll step in to fix it. No stress. We’ll get you verified and ready to go.
Not sure which Business Category to choose? Here's What to Do
We get it — choosing the right category can be confusing, especially if you’re just getting started. Here's how to tell the difference:
Choose Freelancer if:
You don’t have a registered business with the Corporate Affairs Commission (CAC)
You’re working solo — as a creative, consultant, developer, or service provider
You want to get started quickly without uploading CAC documents
You don’t mind receiving payments in your individual names.
Choose Full Business if:
Your business is officially registered with CAC
You’re ready to upload your CAC certificate and other documents
You have a registration number that starts with RC (for companies)
usually followed by a 7-digit number (e.g. RC1234567) or just a 7-digit number with no letters (e.g. 1234567)
or BN (for business names) (e.g. BN9876543)
You want to receive payments in the name of your business.
Picked the Wrong Business Category? Here's What to Do
No worries! Mistakes happen. If you selected the wrong business category while opening your business account, here’s how to fix it.
Can It Be Fixed by Customer Support?
No. in this case, reaching out to support won’t help. The only fix is to start the registration process again from scratch.
What You Should Do:
Navigate to the dashboard.
Tap on the switcher icon to the right of the account balance (…)
3. Choose new account.
4. Select the correct category
5. Continue with your registration.
Pro Tip:
Double-check your business type and documents before starting registration. This helps you avoid getting blocked midway.
Need help choosing the right category before starting again? Tap Help in the app — we’re always here to guide you.
Trouble Sending or Receiving Large Amounts?
If you're unable to send or receive money, especially large amounts, a possible reason is that your account is still on the Business Basics stage. This stage has limited features and lower transaction limits, which might be affecting your transfers.
Limit Type | Amount |
Single Deposit Limit | ₦50,000 |
Maximum Account Balance | ₦300,000 |
Single Transfer Limit | ₦50,000 |
Daily Outward Limit | ₦300,000 |
Want to have higher limits?
To unlock higher limits, you’ll need to complete the EDD (Enhanced Due Diligence) process. Once you submit, instantly your limits increase to:
Limit Type | Amount |
Single Deposit Limit | ₦100,000 |
Maximum Account Balance | ₦500,000 |
Single Transfer Limit | ₦100,000 |
Daily Transfer Limit | ₦500,000 |
Here’s What You’ll Need:
CAC Certificate – to confirm your business is officially registered
CAC Status Report – showing all individuals (e.g., directors or proprietors) connected to the business
Valid ID for each director – National ID, Driver’s License, International Passport, or Voter’s Card
Electronic consent from at least 2 business owners or directors. If there’s only one, they can self-consent.
Business utility bill – optional, but may be requested for address confirmation
Once these documents are verified by our team, your account will be upgraded and your limits will increase to:
Limit Type | Amount |
Single Deposit Limit | Unlimited |
Maximum Account Balance | Unlimited |
Single Transfer Limit | Up to ₦250m |
Daily Transfer Limit | Up to ₦250m |
Already Submitted Everything?
If you’ve completed your EDD submission and:
It’s been over 48 hours with no update, or
Your account is approved but the limits haven’t changed
Please contact our support team with:
A brief message about the issue
A screenshot
Send your message via Help in the app and we’ll sort it out quickly.
Seeing the Wrong Business Name on Your Kuda Profile?
If the business name showing in your Kuda Business app isn’t the one you registered — don’t worry, we can help you fix it quickly.
What You Need to Do:
To help us resolve the issue faster, please follow these simple steps:
Take a screenshot of the incorrect business name as it appears in your app or in the app of your customer trying to send you money.
Send us an email at [email protected] with:
The screenshot
The correct business name
Your CAC Certificate for Full Business accounts or Government Issued ID for Freelancer accounts.
Once we receive your message, we’ll verify the details and work on updating your profile.
How Long Does It Take?
We aim to get back to you as soon as possible — usually within 24 hours. If it’s urgent, you can also reach out through the Help section in your app.
Pro Tip:
Before reaching out, make sure:
Your CAC documents (if applicable) reflect the correct business name
The name you’re requesting matches what you registered during setup
Need help now? Tap Help in the app to chat with us directly — we're always happy to sort things out.
Trouble Linking Your BVN or NIN?
If you're getting an error while trying to link your Bank Verification Number (BVN) or National Identification Number (NIN) — don’t worry, we can help.
Common Issues You Might See:
“BVN verification failed”
“Invalid NIN”
“Details do not match”
These errors usually happen when:
The number you entered has a typo. Double-check to make sure it’s correct!
The selfie you took doesn't match your BVN or NIN records.
The BVN name doesn’t match with the name on the CAC database.
There’s an issue with your record on the government database.
What You Should Do:
To get this sorted quickly, please send us:
A screenshot of the error message you're seeing
The BVN or NIN number you’re trying to link (yes, it’s safe — we’ll treat it securely)
How to Reach Us:
Email: [email protected]
Or tap Help in your app and send your message there
We’ll check what’s going on and guide you on what to do next.
Director or Consent Invite Not Delivered?
If your Director or Consent invite hasn’t been delivered, here’s what to do to fix it.
Step 1: Check the Details
Start by confirming the email address you entered is correct.
Typos in in the email can prevent delivery.
Step 2: Try Again
If everything looks accurate:
Return to the invite section in the app
Tap to resend the invite
Ask the recipient to check their Inbox and Spam folder
If this is a private domain (company email) also check with IT Admin team to check if the mailbox rules are blocking emails sent from Kuda.
Still Not Working?
No problem. Just send us the following so we can help:
A screenshot of the invite screen
The name and email address you used
Reach us via Help in the app or email [email protected]. We’ll take it from there and resolve the issue quickly.
Having Trouble with OTP During Sign-Up or Login?
If you're seeing an OTP (One-Time Password) error while trying to sign up or log in, here’s what to check:
First, check for delays:
Was there a delay between when you requested the OTP and when it was delivered?
Was there a gap between when it was sent and when you entered it? If so, the code may have expired. Try requesting a new OTP and enter it as soon as it arrives.
Still Not Working?
If the issue continues:
Record your screen while trying to enter the OTP.
Send us the screen recording via the Help section in the app.
Include a short note about what you're experiencing.
What Happens Next?
We may need to:
Set up a quick video call with you, so please make sure you have a strong internet connection
Review the issue using the web version of your app experience.
Don’t worry — we’ll guide you every step of the way.