How to Resolve Issues with Delayed Transactions in Kuda Business
When you face delays in transaction processing or other issues, it's essential to understand the resolution process for both successful and unsuccessful transfers. Below, we provide a comprehensive guide to address delayed transactions systematically.
Understanding Delayed Transactions
Delayed transactions typically occur due to system outages or network issues with payment processors. These delays can result in either one of two scenarios:
Successful Transfers: The money has been credited to the recipient's account.
Failed Transfers: The funds are reversed to the sender’s account.
Kuda Business ensures that every pending transaction is processed or appropriately reversed during such situations.
Steps to Check the Status of Your Transaction
If you are unsure about your transaction's outcome, follow these steps:
Check for Credit: Confirm with the recipient's bank whether the transfer has been successfully credited. - For successful transactions, no further action is required.
Look for Reversals: Check your own account for a reversal of funds if the transaction failed.
If there is no update from either end, it is likely that the transaction is still being processed or pending.
Resolution Timeline for Pending Transfers
Regular Processing Time: Pending transactions are usually processed within an hour. If you do not see an update within this period, proceed to investigate further by: - Reconfirming with the recipient who will engage their bank. - Checking back on your account for a reversal.
Extended Processing Time: If there is no update after 24 hours, you should reach out to Kuda Business customer support for clarification and resolution.
Automatic Handling of Unsuccessful Transactions
In case a transaction is marked as unsuccessful, the system will automatically retry the transaction to ensure it goes through (as long as system conditions allow). This action eliminates the need for you to manually request retries in most cases.
When to Contact Support
If the steps mentioned above do not resolve your issue, contact Kuda Business customer support, providing the following details:
Transaction reference number
Date and time of the transfer
Amount involved
Customer support will liaise with payment processors to track and resolve your transaction. Always ensure you report only after the standard resolution timeframes (one hour for pending updates and 24 hours for unresolved transactions).
Related Topics
Understanding Payment Processing Delays
How to Track Transactions in Your Account
Reversal Timelines for Failed Transactions