1. Why is my POS showing a red screen that says “Device has Triggered” with a request code?
This usually happens when the device has experienced a hard fall or physical impact. Please contact business support so the issue can be resolved for you.
2. What is the required POS version?
Your POS should be updated to version 1.48 to function properly.
3. Why am I seeing “Error processing this transaction” when customers try to pay?
This often means your terminal is not updated. Devices running older versions may have issues processing card transactions due to backend changes.
What to do:
Check for updates in the App Store on the POS terminal.
If you can’t find the Appstore, contact your sales agent for assistance.
4. I updated to version 1.48, but now I see “There was an error processing your account.” What should I do?
Sign out of the POS.
Sign back in using your Access Code.
If the issue continues, escalate the case and share your POS serial number (located at the back of the device).
5. Why should my POS always be online?
Your terminal needs an active internet connection to receive new updates and system improvements when they are released.
6. Can I transfer money using the POS terminal?
No. POS terminals currently do not support transfers.
7. Why does my receipt say “Duplicate” when reprinted?
This is normal. When a receipt is printed again, the system marks it as Duplicate to indicate it’s a reprint, not the original.