How to Correct an Account Selection Error on Kuda Business
Overview
If you mistakenly select the wrong account type during registration, whether choosing between a Freelancer account or a Business account on Kuda Business, you can correct this by either modifying your registration or creating a new account. This guide explains the steps to fix account selection errors and addresses related questions to help you make the right choice.
Steps to Correct an Account Selection Error
For Wrong Account Type Selection
If you accidentally choose the wrong account type, here’s how to fix it:
Sign Out and Reattempt (Alternative Method): If you are stuck while selecting the wrong account type, sign out of the web application completely and sign back in. Then simply restart the registration process and choose the correct account category. Additional tip: You can also try the process on the Kuda Business app to see if it resolves the issue.
Create a New Account from the Dashboard (General Steps): If you've already completed registration with the wrong account type, creating a new account is necessary. Here’s how: - Go to your Dashboard on Kuda Business. - Click on the three dots beside your balance. - Select 'Create New Account.' - Choose the correct account type — either Freelancer or Business Name. - Follow the prompts to complete your registration.
Common Scenarios
Switching to a Freelancer Account
For users who mistakenly selected a business account but intended to open a Freelancer account, here is the specific procedure:
Navigate to the dashboard.
Go to the three-dot menu next to your balance.
Select 'Create New Account.'
Choose the 'Freelancer' category instead of the business option.
Follow the steps to finalize your Freelancer account registration.
Choosing Freelance When CAC/TIN Information is Not Available
If you accidentally selected a Business account type but lack Company And Corporate (CAC) or Tax Identification Number (TIN) details, you should opt for a Freelancer account. Follow these steps:
Access your Dashboard.
Locate and click on the three-dot menu beside your balance.
Choose 'Create New Account.'
Select the 'Freelancer' option.
Complete your registration to reflect the new category.
This will allow you to proceed without needing CAC/TIN. Consider verifying beforehand whether these documents are necessary for other use cases.
Important Notes
Direct Conversion is Not Possible: You cannot directly convert one account type (e.g., Business) to another (e.g., Freelancer) after it has been created. A new account setup is required if switching categories.
Verify Account Details During Registration: Double-check your account type selection while registering to avoid having to restart the process or create a new account later.
Related Topics
How to Navigate the Kuda Business App
Requirements for Business Accounts on Kuda
Setting Up Freelancer Accounts Effectively
By following these guidelines, you can ensure that your account type aligns with your needs on Kuda Business.