How Can I Resolve BVN Name Mismatches on My Kuda Business Account?
Discrepancies between the name on your Bank Verification Number (BVN) and the details on your business documents (e.g., CAC certificate) can cause issues when creating or managing your Kuda Business account. Below is a step-by-step guide to help you resolve these mismatches effectively.
Overview of BVN Name Matching
For seamless account setup and operation, the names on your BVN and supporting business documents (like CAC certificates) must match exactly. This includes:
Spelling
Order of names
Inclusion or exclusion of middle names
Ensuring correct and consistent information helps avoid delays or errors in account management.
Steps to Resolve BVN Name Mismatches
1. Verify the Current Details
Confirm the name appearing on your Kuda Business account.
Check the name associated with your BVN.
Review the business owner name(s) listed on your CAC certificate and any associated statuses (e.g., CAC Status Report).
2. Perform Identity Verification
Complete an identity verification check through the link provided by Kuda. This ensures the authenticity of your documents and prevents fraudulent updates.
Provide the following details once verification is completed: - The name currently displayed on your account. - The name as it appears on your BVN. - The business owner name(s) as reflected in your CAC documentation.
3. Update Name Records
If you’ve already updated your BVN name but it does not reflect correctly during account creation, ensure all documentation matches (BVN and CAC details). Ensure names are consistent in spelling, order, and inclusion of middle names.
If the mismatch persists, submit updated records, such as your CAC Status Report, for further review.
In some cases, manual review may be required to align the records correctly for your account.
4. Follow-up With Support If Needed
If the above steps don’t resolve the issue, you may need to:
Share specific supporting documents like the updated CAC Certificate or Status Report.
Wait for a manual review to ensure the system updates match your records accurately.
FAQs
Why Is My BVN Name Mismatch an Issue?
A mismatch can prevent seamless verification and approval processes during account creation or updates.
What Documents Might I Need?
Key documents include:
BVN-associated name proof.
CAC Certificate and Status Report showing the business owner’s details.
How Can I Avoid Future Mismatches?
Always ensure the information provided during registration matches across all documents.
Conclusion
By verifying and aligning your BVN, CAC documents, and Kuda account records, you can prevent and resolve name mismatch issues efficiently. For persistent challenges, customer support is available to assist with manual reviews and additional queries.