What Should I Do If I Did Not Receive My Electricity Token After Making a Payment on Kuda?
If you made a payment for electricity on Kuda and have not received your token, this guide provides steps you can follow to resolve the issue effectively.
Possible Causes
There are a few reasons why you may not receive your electricity token after making a payment:
The payment transaction may have been successful, but the token delivery was delayed or failed temporarily.
There could be an unresolved outstanding balance or debt on your electricity meter that needs to be cleared with your electricity provider.
Steps to Retrieve Your Token
You can retrieve your electricity token using the following methods:
Refer to the Token Code Provided by Kuda - Kuda may send your token through support or make it available on your account statement. Check both your account notifications and statement for the token code.
Retrieve the Token Through the Kuda App - Log in to your Kuda app. - Navigate to your Transaction History. - Click on the specific electricity transaction. - Select the Get Your Code option. This will display your electricity token digits directly in the app.
Next Steps if the Issue Persists
If you are unable to retrieve the token despite following the steps above, you may need to:
Contact your electricity provider directly to check for any unresolved payments or debt linked to your meter.
Provide Kuda’s support team with your account number and the transaction reference. This will help them investigate the issue further and assist in resolving it.
By following these steps, you should be able to resolve most issues with undelivered electricity tokens.
Related Topics
How to Make Electricity Payments on Kuda
Resolving Issues with Failed Electricity Transactions