If your account has been placed on lien, we know it can feel like someone's pressed pause on your finances. Don't worry, we're here to break it down for you.
What's a Lien, Anyway?
A lien is like a temporary hold on your account. It's not as dramatic as it sounds, but it does mean you might not be able to use your account as usual for a bit.
Why Did This Happen?
There are a few reasons why we might need to put a lien on your account:
We spotted something fishy (suspected fraud, not actual fish 🐠)
There's a transaction doing a U-turn (pending reversals)
Someone's raised a red flag (ongoing disputes)
We're double-checking some details (compliance checks)
What Happens Now?
Sit tight: Our fraud team will reach out to you soon with more details.
Stay reachable: Make sure your contact info is up to date in the app.
Got questions?: Our customer support team is ready to chat. They might not have all the answers, but they can point you in the right direction.
Can I Still Use My Account?
Probably not, at least for now. A lien usually means your account is taking a short break from transactions.
How Long Will This Last?
It depends on the reason for the lien. Some issues can be cleared up quickly, while others might take a bit longer. We'll keep you in the loop.
What Can I Do?
Don't panic: We know it's frustrating, but we're working on it.
Gather info: If you have any documents or details that might help explain recent transactions, have them ready.
Be patient: We're moving as fast as we can while making sure we're thorough.
Remember, we only put liens on accounts when it's absolutely necessary. It's part of how we keep your money safe and our bank running smoothly.
Need more help? Our support team is always here.