1. What is a passkey?
A passkey is a new way to sign in without passwords. It uses your fingerprint, Face ID, or device PIN to log you in securely.
2. How does a passkey work?
Instead of a password, your phone or computer creates and stores a secret key for your account. When you log in, your device confirms it’s really you using biometrics or a PIN.
3. Why should I use a passkey?
No passwords to remember.
More secure – It can’t be stolen or hacked like passwords.
Faster logins – Just use your fingerprint, Face ID, or PIN.
Works on all devices – Syncs across Android, iPhone, and computers.
4. How do I set up a passkey?
Open the Kuda app
Sign In with your email and password
Select Create Passkey
Enter your device's Biometric or Face ID
That’s it! Your passkey is now saved on your device.
5. What happens if I lose my phone?
If your passkey is saved in the cloud (Google Password Manager for Android or iCloud Keychain for iPhone), you can restore it on a new phone when you log in.
If not, you can send us an in-app message so we can help.
6. Can I use my passkey on another device?
Yes! If your passkey is saved in the cloud, it will sync automatically to your new phone when you sign in. You can also scan the QR Code on your new device using your old device for a device change.
7. How do I switch from Android to iPhone?
Download the Kuda app on your new iPhone.
Tap Sign In and enter the email address on your account
Select Sign in with Another Device.
Scan the QR code shown on the iPhone with your Android device
Confirm authentication using your Android device’s biometric login, and we’ll sign you into your iPhone.
8. Do I need an internet connection to use a passkey?
No! Once your passkey is set up, you can use it without the internet to log in.
9. Can someone steal my passkey?
No. Passkeys stay on your device and cannot be shared or stolen like passwords.
10. Can I still use my password if I don’t want a passkey?
If your device doesn’t support passkeys, you can use your password. But if it does, you’ll need a passkey to sign in. Passkeys are safer, so we recommend using them.
11. How do I remove or reset my passkey?
Please send us an in-app message so we can help.
12. Is a passkey the same as a Face ID or Fingerprint login?
Not exactly. Face ID and Fingerprint login only work on one device. A passkey is saved in the cloud, so you can use it on multiple devices.
13. Will my passkey work on Kuda Web?
Yes! If you’ve created a passkey on your device, you can sign into the web here’s how to do this.
Go to business.kuda.com
Enter the email address on your account.
Scan the QR code with the device you created a passkey on.
Select Sign in with passkey and authenticate with your device.
We’ll sign you into your account.
14. Can I share my passkey with someone else?
No. Passkeys are personal and tied to your device. If someone else needs access, they must log in with their own account.
15. Can I sign in to the app with the passkey I created on the web?
No, but you can create a passkey on the web and save it on your mobile device. Here’s how to do this.
Go to business.kuda.com and sign in with your email and existing passkey.
On the dashboard, select More > Security > Passkeys.
Click Add Passkey, then choose Use Another Device.
Select the device where you want to save the passkey.
Scan the QR code with that device’s camera.
The passkey will be created and saved on your device.
You can now sign in using your biometrics.