If you've set up a passkey on your Android device for Kuda Business and now want to sign in on your iPhone, you'll need to use your Android device to authorize the first login. This guide will walk you through the process step by step.
Prerequisites
Your Android device where you've already created a passkey for Kuda Business
Your iPhone where you want to sign in to Kuda Business
Both devices must be powered on and connected to the internet
Latest version of the Kuda Business app installed on both devices
Step-by-Step Instructions
On Your iPhone:
Open the Kuda Business app
Enter your email address/username
When prompted for authentication, you'll see a QR code displayed on the screen
Keep this screen open and visible
On Your Android Device:
Use one of these methods to scan the QR code displayed on your iPhone:
Method 1: Native Camera App (Recommended)
Open the default Camera app on your Android
Point it at the QR code on your iPhone
A passkey authentication notification should appear
This will NOT open a website - if it opens a website, try the methods below
Method 2: Google Lens
Open Google Lens (often available from your camera app or as a standalone app)
Point it at the QR code
Look for a passkey authentication prompt
Method 3: Chrome Browser
Open Google Chrome on your Android
Tap the three dots menu (⋮)
Select "Scan QR Code"
Point at the QR code on your iPhone
After scanning properly, you'll see a prompt on your Android asking you to authenticate with your biometrics
Confirm with your fingerprint, face recognition, or PIN on your Android device
Once verified, your iPhone will automatically complete the sign-in process
Common Issues and Solutions
Problem: QR Code Opens a Website Instead of Authenticating
This is the most common issue when trying to use passkeys across devices. The QR code for passkey authentication is different from regular website QR codes and needs to be scanned in a specific way.
Solution:
Make sure you're using the native camera app, Google Lens, or Chrome's QR scanner
Check that your Android device is running the latest version of Android OS
Ensure Google Play Services are updated
Try each of the three scanning methods listed above
Problem: No Prompt Appears After Scanning
Solution:
Make sure your Android device has the Kuda Business app installed
Verify that you've previously set up a passkey on your Android device
Check that both devices are connected to the internet
Problem: Authentication Fails or Times Out
Solution:
Restart both devices and try again
Ensure both devices have strong internet connections
Update both devices to the latest operating system
Update the Kuda Business app on both devices
After Successful Sign-In
After you've successfully signed in to your Kuda Business account on your iPhone using your Android passkey, you may want to:
Set up a new passkey specifically for your iPhone for easier future logins
This can typically be done through the app settings or security section
Need Further Assistance?
If you continue to experience issues with cross-device passkey authentication, please contact Kuda Business Customer Support through the app or by emailing [email protected] with details about:
The Android device model and OS version
The iPhone model and iOS version
The specific steps where you're encountering difficulty