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How to Sign In to Kuda Business on iPhone Using Your Android Passkey

Nosa O avatar
Written by Nosa O
Updated over 3 months ago

If you've set up a passkey on your Android device for Kuda Business and now want to sign in on your iPhone, you'll need to use your Android device to authorize the first login. This guide will walk you through the process step by step.

Prerequisites

  • Your Android device where you've already created a passkey for Kuda Business

  • Your iPhone where you want to sign in to Kuda Business

  • Both devices must be powered on and connected to the internet

  • Latest version of the Kuda Business app installed on both devices

Step-by-Step Instructions

On Your iPhone:

  1. Open the Kuda Business app

  2. Enter your email address/username

  3. When prompted for authentication, you'll see a QR code displayed on the screen

  4. Keep this screen open and visible

On Your Android Device:

  1. Use one of these methods to scan the QR code displayed on your iPhone:

    Method 1: Native Camera App (Recommended)

    • Open the default Camera app on your Android

    • Point it at the QR code on your iPhone

    • A passkey authentication notification should appear

    • This will NOT open a website - if it opens a website, try the methods below

    Method 2: Google Lens

    • Open Google Lens (often available from your camera app or as a standalone app)

    • Point it at the QR code

    • Look for a passkey authentication prompt

    Method 3: Chrome Browser

    • Open Google Chrome on your Android

    • Tap the three dots menu (โ‹ฎ)

    • Select "Scan QR Code"

    • Point at the QR code on your iPhone

  2. After scanning properly, you'll see a prompt on your Android asking you to authenticate with your biometrics

  3. Confirm with your fingerprint, face recognition, or PIN on your Android device

  4. Once verified, your iPhone will automatically complete the sign-in process

Common Issues and Solutions

Problem: QR Code Opens a Website Instead of Authenticating

This is the most common issue when trying to use passkeys across devices. The QR code for passkey authentication is different from regular website QR codes and needs to be scanned in a specific way.

Solution:

  • Make sure you're using the native camera app, Google Lens, or Chrome's QR scanner

  • Check that your Android device is running the latest version of Android OS

  • Ensure Google Play Services are updated

  • Try each of the three scanning methods listed above

Problem: No Prompt Appears After Scanning

Solution:

  • Make sure your Android device has the Kuda Business app installed

  • Verify that you've previously set up a passkey on your Android device

  • Check that both devices are connected to the internet

Problem: Authentication Fails or Times Out

Solution:

  • Restart both devices and try again

  • Ensure both devices have strong internet connections

  • Update both devices to the latest operating system

  • Update the Kuda Business app on both devices

After Successful Sign-In

After you've successfully signed in to your Kuda Business account on your iPhone using your Android passkey, you may want to:

  1. Set up a new passkey specifically for your iPhone for easier future logins

  2. This can typically be done through the app settings or security section

Need Further Assistance?

If you continue to experience issues with cross-device passkey authentication, please contact Kuda Business Customer Support through the app or by emailing [email protected] with details about:

  • The Android device model and OS version

  • The iPhone model and iOS version

  • The specific steps where you're encountering difficulty

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