Address Verification with OKHI
1. Who uses OKHI for address verification?
Currently, address verification through OKHI is available for freelancer accounts. Instead of uploading a utility bill, your address is verified using your location data.
2. Why wasn’t I asked to upload a utility bill?
If your address is being verified through OKHI, you won’t need to upload a utility bill. OKHI verifies your address using location data instead of documents.
3. Does my address verification update automatically?
Your verification status is updated once the process is completed. If your address is successfully verified, your account review will be completed automatically.
4. Why does my account show “Account in Review”?
If you see “Account in Review”, it means your address verification is still being processed. You’ll be notified once the verification is completed.
5. How long does address verification take?
Address verification usually takes 2–8 days, but it is often completed within about 2 days.
6. What happens if my address verification fails?
If the verification fails, you’ll be notified in the app and given the option to upload a utility bill so your address can be verified manually.
7. What do the different verification statuses mean?
Verified: Your address has been successfully confirmed.
In Progress: Your address verification is still ongoing.
Not at Address: We couldn’t confirm that you were at the provided address.
Unknown: We couldn’t retrieve enough information to verify the address.
Cancelled: The verification process was cancelled.
8. What should I do if my verification status is “In Progress”?
No action is needed from you. The verification process is still ongoing.
9. Can address verification be completed faster?
No, the verification process cannot be sped up. Please wait until it is completed.
10. Can I change my address after it has been verified?
Yes. If you need to update your address after verification, you can contact support and we’ll guide you through the address update process.
11. Can I complete OKHI address verification on the web?
No. OKHI address verification can only be completed in the mobile app. If you use the web platform, you’ll need to upload a utility bill for manual address verification.
12. Do I need to keep my location turned on during verification?
Yes. Your device location must remain turned on throughout the verification process for OKHI to confirm your address successfully. Turning off your location may interrupt the verification.