To improve verification speed and customer experience, address verification for freelancer account holders now uses OKHI’s automated process instead of the traditional manual method that required uploading utility bills.
With OKHI integration, address verification is now faster and more efficient. Instead of submitting documents, users confirm their address through a guided process that uses consented location data and address intelligence to verify that they reside at the provided address. This reduces manual reviews, shortens turnaround time, and improves overall onboarding experience.
Benefits of the New Process
Faster verification compared to manual document review
Immediate validation instead of delayed feedback
Reduced backlog and operational workload
Improved customer experience and onboarding speed
Step - by - Step Guide
Step 1: Start Address Verification
Go to Verify Address during account setup or from the dashboard.
Tap Next to begin.
Step 2: Enable Location Services
The app will prompt you to turn on Location Services.
Select “Allow All the Time” (Android) or “Always Allow” (iOS).
Once location access is enabled, the Next button becomes active.
At this point, the OKHI SDK is triggered.
NOTE: Location access is required to verify that you are physically at the address provided.
Step 3: Provide Your Address
Enter your address (must be your business or home address).
P.O. boxes or post office addresses are not accepted.
You may:
Type the address manually, or
Find the location on the map.
Step 4: Confirm Your Exact Building Location
Move the map pin to your exact building.
Add a landmark or nearby bus stop (if required).
Confirm you are physically at the address being verified.
Note: The system uses your live location data to confirm residency.
Step 5: Submit for Verification
Review the address details.
Tap Next / Continue to submit.
You’ll see “Address Verification In Progress.”
Step 6: Verification Processing
Verification may take up to 48 hours (typically completed within 24–48 hours).
You’ll receive a status update in the app once completed.
Possible Verification Outcomes
✅ Verified
Address verification is successful.
Your account setup continues without further address action.
⏳ In Progress
Verification is still ongoing.
No action is required from you.
❌ Not at Address
You were not detected at the provided address.
Verification failed.
❌ Unknown
The system could not retrieve sufficient verification data.
Verification failed.
❌ Cancelled
Verification was cancelled before completion.
Verification failed.
NOTE: If verification fails, you may be prompted to complete manual verification (e.g., uploading a utility bill).
Important Notes
Location access must remain enabled during verification.
Data is only used for verifying your address.
Verification is automated — no physical agent visit is required.
This process replaces document uploads for eligible freelancer accounts.