We’ve updated how address verification works for Kuda Business customers. If you’re an existing Freelancer or Full Business customer, here’s what’s changing and what to do
What changed?
For address verification, we now use OkHi in the Kuda Business mobile app.
You’ll need to complete address verification through OkHi before you can reach (or keep moving toward) Tier 3.
Utility bill upload is no longer accepted as the Tier 3 address verification route.
Address verification can’t be completed on web. If you start on web, you’ll be routed to mobile.
How does this affect existing customers?
Some existing customers may need to verify their address again if:
address verification was never completed, or
there’s a pending/legacy address verification request.
If you’re in this group, after updating your Kuda Business app, you may notice:
your KYC completion progress may show 75%
an Address verification task on your dashboard
Important note
If your KYC progress shows 75%, it does not mean your account has been downgraded. It means address verification needs to be completed under the updated process.
What you need to do
Update your Kuda Business app.
Open the app and go to your dashboard.
Tap the Address verification task.
Follow the OkHi steps to verify your address.
Will my limits change?
Your limits won’t change immediately just because you need to complete address verification.
If we’re unable to verify your address after 30 days, your limits may be reviewed.
Common questions
Why can’t I upload a utility bill for Tier 3 address verification?
We now verify addresses for Tier 3 through OkHi in the Kuda Business mobile app.
Can I complete address verification on the web?
No. Address verification is completed in the mobile app.
What if my address verification fails?
If we can’t verify your address, open the Kuda Business app and try again from your dashboard. If it still doesn’t work, contact support for help with next steps.
Need help?
If you’re stuck, contact support via in-app chat or send an email to [email protected]