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How to change your business email address on Kuda Business

Nosa O avatar
Written by Nosa O
Updated over a week ago

Keeping your business contact information up-to-date is crucial. If you need to change the email address associated with your Kuda Business account, follow these simple steps:

Reasons for changing may include switching to a new email provider, addressing security vulnerabilities, or other business needs.

  1. Open your Kuda Business app

  2. Tap the "More" icon at the bottom right of your screen

  3. Select "Account Details" (it's the first option, showing your business name)

  4. Look for the option to edit your business email address

  5. Tap "Edit Business Email Address"

  6. You'll see your current business email address displayed

  7. Enter your new business email address in the "New Business Email Address" field

  8. Tap "Save" or "Continue"

  9. We'll send a verification code to your new email address

  10. Check your email and enter the verification code in the app

  11. If you don't receive the code, tap "Resend Code"

  12. Once you've entered the correct code, tap "Confirm"

  13. You'll see a confirmation screen with a checkmark saying "Done" and "You have changed your business email address"

Remember:

  • Choose an email address you check regularly

  • Make sure you have access to the new email address before making the change

  • This email will be used for important account notifications and statements

  • If your current email address is compromised, attempt recovery through tools offered by your email provider before updating it in your Kuda account.

If you have any issues changing your email or don't receive the verification code, tap "Get Help" in the "More" menu to contact our support team If your email update requires contacting Kuda support, please note that processing may take approximately 24 working hours depending on the circumstances. In cases of compromised emails, it's essential to seek recovery resources from your email provider before proceeding with the update through the app or support.

Alternative Method for Changing Email Address

If you're facing challenges updating your email address directly through the app, such as in cases of email compromise or other issues, follow these steps:

  1. Contact Kuda Business Support and explain your situation.

  2. Kuda Support will guide you through a secure verification process to update your email.

  3. Ensure you provide all required information promptly to facilitate the process. This method typically takes up to 24 working hours for processing and is designed to address exceptional cases requiring additional security measures.

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