Once your business account is fully approved, the person who created the account may have limited access. This is a security measure to ensure that only the business owner can control sensitive actions, such as transactions and team management.
When does this happen?
This applies if:
The account was created by someone who is not a business owner or director (e.g., an assistant or staff member), and
A business owner (director) was invited to complete verification and become the Super Admin
What changes after approval?
The original account creator will have limited access and can only:
View account balance
View transaction history
What access is removed?
The user will no longer be able to:
Perform transactions
Access account limits
Manage teammates or permissions
Why does this happen?
This helps protect your business by ensuring that only authorised owners can:
Move money
Manage account settings and team access
How can access be restored?
Only the Super Admin (business owner) can restore access by:
Going to the Teams page
Updating the user’s role and permissions
Changes will take effect immediately after the update.
Note: This does not affect all Admins. It only applies to the original account creator in the scenario described above.
Frequently Asked Questions (FAQ)
Q: Why did I lose access?
A: Your access was updated after full business approval to ensure only the business owner (Super Admin) can perform sensitive actions.
Q: I created the account. Why can’t I transact anymore?
A: If you are not a director or business owner, your permissions are automatically limited after approval for security reasons.
Q: Is my account blocked or under review?
A: No. Your account is active; only your access level has changed.
Q: Did my role get removed by mistake?
A: No. This change is automatic and applies in specific cases after full business approval.
Q: How can I get my access back?
A: You’ll need to contact your Super Admin (business owner) to update your role and permissions from the Teams page.